Privacy Policy

1. Information We Collect

Personal Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, phone number
• Provider Information: Business name, address, services offered, pricing, photos, hours of operation
• Parent Information: Name, contact information, payment information
• Child Information: Name, date of birth, allergies, medical conditions, special needs, emergency contacts
• Booking Information: Dates, times, payment details, special instructions
• Communications: Messages sent through the platform, customer support inquiries

Information Collected Automatically

When you use our platform, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, features used, time spent on platform, click patterns
• Location Information: General location based on IP address
• Cookies and Similar Technologies: See Section 6 below

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform
• Process bookings and payments
• Send transactional emails (booking confirmations, reminders, receipts)
• Send marketing communications (with your consent)
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations
• Personalize and improve your experience

3. How We Share Your Information

We may share your information in the following circumstances:

With Other Users

• Provider information (business name, services, pricing, photos) is displayed publicly on booking pages
• When a Parent makes a booking, their contact information and child information is shared with the Provider
• When a booking is made, Provider contact information is shared with the Parent

With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processing: Stripe processes payments and receives necessary payment information
• Email Services: Resend sends transactional emails on our behalf
• Hosting: Vercel hosts our platform
• Database: Neon stores our data
• Analytics: We may use analytics services to understand platform usage

For Legal Reasons

We may disclose information if we believe it is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from government authorities
• Protect the rights, privacy, safety, or property of DropInKids, our users, or others
• Enforce our Terms of Service
• Investigate and prevent fraud or illegal activities

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Understand how you use our platform
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our platform.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing emails at any time

To exercise these rights, please contact us at info@virtutools.com. We will respond to your request within 30 days.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

9. Children's Privacy

Our platform is not intended for children under 18 to use directly. We collect information about children (such as name, age, allergies) only as provided by their parents or guardians for the purpose of facilitating childcare services.

We do not knowingly collect personal information directly from children under 13. If we learn we have collected personal information from a child under 13 without parental consent, we will delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our platform, you consent to the transfer of your information to the United States and other countries where we operate.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our platform. Your continued use of the platform after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: